Shipping & Returns
Each One Three Five Seven duck is handcrafted and made to order. Please review the following production, shipping, cancellation, and return information before placing your order. By completing your purchase, you acknowledge and agree to these policies.
Production Time
Standard made-to-order ducks are typically completed within 14 calendar days of the order date. Custom Design Ducks may require additional production time depending on their size and complexity; any extended timeline will be discussed during the design process. Production time does not include carrier transit time. If we cannot complete and ship your order within the stated timeframe, we will contact you with a revised date and the option to accept the delay or cancel the unshipped order for a refund.
Shipping
Shipping is charged at the flat rate shown during checkout. Orders are shipped after production is complete, and carrier transit time is separate from the production timeline. Delivery dates provided by the carrier are estimates and are not guaranteed. Tracking information will be emailed once your order has shipped. Please review your shipping address carefully before placing your order and contact us immediately if a correction is needed. Address changes cannot be guaranteed once an order has shipped.
Changes & Cancellations
Because every duck is personalized and made to order, please contact us as soon as possible if you need to request a change or cancellation. We will do our best to accommodate requests received before production begins, but changes and cancellations cannot be guaranteed. Once personalization or production has started, the order cannot be changed or canceled. Any approved refund will be returned to the original payment method.
Returns & Refunds
Because every duck is personalized and made to order, all sales are final. We do not accept returns or provide refunds based on personal preference, color differences between screens, or minor variations that naturally occur in handcrafted products. Please review all names, colors, sizes, and customization selections carefully before placing your order.
Damaged or Incorrect Orders
If your duck arrives damaged or you receive an item that does not match the personalization details confirmed with your order, please contact us within three calendar days of delivery. Include your order number, clear photos of the duck, the shipping box, and all packaging materials. Do not discard the packaging while your claim is being reviewed. After reviewing the information provided, we will determine the appropriate resolution, which may include a repair, replacement, or refund.